Shipping Policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. Custom-made items may take slightly longer depending on the product. Once your order has been shipped, you will receive a confirmation email with tracking details.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Australia

We ship Australia-wide using reliable tracked services. Delivery times vary depending on location:

  • Metro areas: 2–5 business days
  • Regional areas: 3–7 business days
  • Remote areas: 5–10 business days

Shipping costs are calculated at checkout based on your location and order size.

International Shipping

We ship internationally to most countries. Shipping costs and delivery times are calculated at checkout.

Estimated delivery times:

  • USA: 7–14 business days
  • New Zealand: 5–10 business days
  • Europe: 7–15 business days
  • Rest of world: 10–20 business days

Please note that delivery times may vary depending on customs processing in your country.

Duties and Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the responsibility of the customer.

Jetcast is not responsible for delays caused by customs.

Tracking Your Order

All orders include tracking where available. You will receive a tracking number once your order has shipped.

If you have not received tracking details, please check your spam folder or contact us.

Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us and we will assist in locating the shipment.

While we will help resolve issues, we are not responsible for delays caused by postal carriers or customs.

Incorrect Address

Please ensure your shipping address is correct at checkout. We cannot guarantee address changes once an order has been dispatched.

If a parcel is returned due to incorrect address details, additional shipping charges may apply.

Split Shipments

Some orders may ship in multiple parcels depending on stock location and product availability.

You will receive tracking details for each shipment.

Questions

If you have any questions about shipping, please contact us and we’ll be happy to help.